Developer Documentation
  • Documentation Overview
  • Development Introduction
  • Getting Started
  • Fundamentals
    • Deploy an App via Pre-defined Sidecar
      • Sidecar Tutorial: Server-side
      • Sidecar Tutorial: Client-side
      • Sidecar Tutorial: Docker & Deploy
    • Deploy an App with Eureka
    • Design Guidance
  • Authentication
    • Accessing data exposed by the platform
    • Single Sign-On
      • Angular
      • Vue
      • Java Spring: Accepting JWT
      • Python Django: Accepting JWT
    • User and Role Identification
  • APIs | Data Integration
    • Submodel Index
    • Masterdata
    • Transactional data
  • Docker Information
    • Ruby Stack
    • Golang Stack
    • Node JS Stack
    • Java Spring Stack
    • Python Stack
  • Connect to the Platform
    • Integrate using Eureka Rest APIs
    • Use our Pre-built sidecar
    • Production deployment
  • Add-on Features
    • IApps-Navigation
  • Testing
  • FAQs | Troubleshooting
  • Registration
    • Application pre-requisites
      • Basic Requirements
    • Register Developer Account
    • Submit basic application info
    • Onboard Application
      • Submit Appstore details
        • App basic information
      • Configure Application
        • App Permission
        • App Data
        • AAS Instance
        • Licensing
        • Access Rights
        • Account Info
        • Terms Of Use
        • Pricing
      • Publish and test
        • Deploy
        • Register into Service Discovery
    • Publish to Marketplace
  • User Experience
  • The business model - How do I get paid?
  • References
    • IndustryApps - Intro
    • What is an Asset Administration Shell?
    • What is ECLASS?
      • How is ECLASS and Concept dictionary are used
    • Industry 4.0 standards
    • Customer Terms of Use
      • Subscription Order
    • Solution provider Terms of Use
      • Contract regions
      • Submission Form ( Solution provider)
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  2. Onboard Application
  3. Configure Application

Terms Of Use

Summary of ToU

PreviousAccount InfoNextPricing

Last updated 2 years ago

Its important to provide basic details in terms of SLA and Consulting / Support rates to your customers. This information will be visible to the customer if they require any additional support from you. Target is to make this process transparent and clear. No additional negotiations.

IndustryApps will be centrally managing support and SLA.

A monthly support performance document will be send to customers with details of number of tickets raised and if SLAs were met. Support is critical component for Industrial solutions, your support performance is a critical factor for sales growth.

Contact details are mandatory - Please ensure there a min of two contact person information.