> For the complete documentation index, see [llms.txt](https://docs.industryapps.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.industryapps.net/onboarding-to-industryapps/onboard-application/configure-application/terms-of-use.md).
# Terms Of Use
Its important to provide basic details in terms of SLA and Consulting / Support rates to your customers. This information will be visible to the customer if they require any additional support from you. Target is to make this process transparent and clear. No additional negotiations.
IndustryApps will be centrally managing support and SLA.
A monthly support performance document will be send to customers with details of number of tickets raised and if SLAs were met. Support is critical component for Industrial solutions, your support performance is a critical factor for sales growth.
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Contact details are mandatory - Please ensure there a min of two contact person information.
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